Standard (USPS/ UPS Ground) (2-5 business days)
$3.95 flat, FREE for orders $50+ (for an unlimited amount of items)
Standard shipping note: In this shipping method, our shipping staff chooses which carrier is used
UPS Ground (1-5 business days)
$6.95 flat (for an unlimited amount of items)
(usually 2-3 business days)
$6.95 flat (for an unlimited amount of items)
UPS 3 Day air (3 business days)
$12.00 flat (for an unlimited amount of items)
UPS 2nd day Air (2 business days)
$16.00 flat (for an unlimited amount of items)
UPS Next Day Air Saver (1 business day)
$25.00 for the first item, plus $2.00 for each additional item
Puerto Rico, Hawaii, and Alaska: only Standard, UPS 2nd day air and UPS Next Day Air Saver are available
USPS International (6-10 business days)
$9.95 flat (for an unlimited amount of items)
Other Foreign Countries
USPS International (6-10 business days)
$9.95 for the first item, $2 for each additional item
US Shipping Information
Orders are mainly shipped within 24 hours. When your order has been shipped, you will receive a tracking or delivery confirmation number to your email address and a receipt of your order.
For orders $50+, that amount does not include sales tax (for California customers). Shipping and handling fees are non-refundable. If you receive free shipping on an order and return the item(s), you will be charged the $3.95 flat shipping and handling fee. With Standard shipping, your order will most likely be shipped via USPS if it is a small parcel.
USPS: delivery confirmation numbers do not provide tracking information, but confirm delivery.
UPS: When choosing shipping method, please keep in mind that UPS operates 5 days a week. There is no pickup or delivery on Saturdays or Sundays. (Saturday delivery can be arranged by special rates)
WirelessGround.com does acknowledge that there are sometimes, delays in shipments from the shipping carriers used to fulfill your order that are beyond our control. However the maximum liability is limited to the shipping fee charged in your order.
International Shipping Information:
Orders are subject to applicable customs, duties and taxes, all of which are the responsibility of the customer. Please be aware that many products' warranties do not provide coverage outside the US.
We ship your orders usually within one business day from United States. USPS International mail estimates its delivery timeframe at about 6-10 business days on average, this is not guaranteed. If your package is delayed by your customs office, it may take additional time for delivery that is out of our control and is not our responsibility. In very rare cases, there have been packages delayed up to 30 days due to customs delays. You may also want to contact your local post office and ask them about any possible delays from the United States to your destination.
Currently we ship to the countries listed at our checkout page. Please click on country to display the list.
As a customer of WirelessGround.com, you have a 14 day return policy from the time that you receive the shipment (tracked through shipping carrier). If within the 14 days you are not satisfied, you may send your product back through our return policy guidelines that are explained further in this section. The customer is responsible for all shipping costs of the product being shipped back to our warehouse located in Glendale, California. The item that you are returning must be in original condition. This means the product must be fully operating to its maximum ability and MUST be in original packaging. It must be in a “resale condition”. Any product sent back that has cosmetic or other damage, will be denied and no refund will be issued. If the item that you are returning is received by WirelessGround.com and does not meet our criteria of "resale condition," we will not issue any credit. Also, if you return a product that qualified you to receive free shipping, you will be charged $3.95. Example, you purchase 5 car chargers and the total comes out to $52.00. If you return one of the car chargers that would make your order amount less than $50.00, you will be refunded the product you returned, but you will be charged $3.95, which would be the standard shipping and handling flat fee if your order did not amount to $50 or higher+. Shipping and handling fees are non-refundable.
Once the order is placed and shipped the order should be accepted by the addressee. If the package is refused the customer will be liable for any return fee charged by the carrier. The carriers use the same service to return a refused package as it was originally shipped and charge accordingly.
Items we do not accept returns on:
Any CD/Software that is opened from its packaging
*If the product packaging is missing.
*If some parts of the product is missing.
*If the product has been subject to any usage not recommended by the manufacturer.
*If there are any signs of damage to the product.
* Special ordered items Wirelessground.com may credit a partial refund depending on the condition of the returned item.
A 20% restocking fee may apply if the customer returns the products outside of our return policy within 14 days of receiving the order.
How do I return an item?
Follow the steps below to return your item(s) correctly to ensure you receive credit.
1) Read the Return Policy carefully make sure your item is qualified to be returned.
2) Package your item in its “resale condition”
3) Include in the package a copy of the original invoice received from WirelessGround.com with the items circled that you wish to return.
4) COMPLETELY FILL OUT our return form and include it in the package. (We only accepts returns with the return form filled out completely)
Also, you must clearly label your order number somewhere on the outside of the package. You MUST SHIP OUT YOUR ITEM by the 14th calendar day of receiving your package from WirelessGround.com in order to be able to receive a credit. Send your package to WirelessGround.com via a traceable shipping carrier such as UPS, DHL, FEDEX, or the United States Postal Service (delivery confirmation). WirelessGround.com is not responsible for return items lost by the shipping carrier.
YOU MUST SEND YOUR PACKAGE TO
316 Mira Loma Avenue
Glendale, CA 91204-2913
After we receive the package and everything is in compliance with the Return Policy, your credit card will be credited for item amount less shipping and handling fees. No refund will be issued if the product is damaged or is missing a component or if it is special ordered. You will receive a credit on credit card within 14 business days of WirelessGround.com receiving your package. If you do not receive any notification from WirelessGround.com customer service via email within two business days after the initial 14 business day period, please contact firstname.lastname@example.org immediately regarding your items returned.
Please keep a record of your tracking number. If you do not receive any notification on the status of your return, please email us with your tracking info.
Do I have a warranty?
Yes, you have up to a one year warranty on all products through WirelessGround.com or from the manufacturer of your product.
GENERAL PRODUCTS WARRANTY. All after-market products sold at WirelessGround.com, except for batteries, are accompanied with a 12 month warranty. If your product is not labeled "OEM" or "original" somewhere in the item's description or it is not a brand name, then it is probably an aftermarket product. To be certain, you may contact email@example.com to further verify. This warranty is applied to any aftermarket product that fails to function due to manufacturer defect. If it is deemed that your product is not functioning due to manufacturer defect, your product will either be repaired at no cost or you will receive a new product at no cost. If the product that you purchased is not being sold at WirelessGround.com at the time of warranty exchange, then WirelessGround.com will replace it with a comparable product. Damage caused through normal wear and tear, alteration, misuse, neglect, accident, service by anyone other than the authorized service center, or an act of God does not fall into this category. If we deem the product is not covered under the warranty (at our own discretion), your warranty exchange will be rejected and the product will become property of WirelessGround.com. The maximum amount of liability by wirelessground.com can not exceed the purchase price of the product.
All batteries for wireless phones come with a 30 day warranty from the day that you receive the shipment. The battery must be defective due to manufacturer defect and not functioning. Any battery that is not functioning due to customer inflicted damages is not covered under the 30 day warranty. If the battery does not hold a charge, that is not covered under this warranty. You must follow the instructions written in your wireless phone's manual regarding battery charging instructions. WirelessGround.com recommends that when you receive your battery, you charge it for 12 hours without interruption for the first time. After you charge it for 12 hours, use the phone till it drains out the power and repeat this at least 3 times after to prevent the battery from not functioning properly.
OEM/ORIGINAL PRODUCTS: Some of the products that WirelessGround.com sells are Original Equipment Manufacturer items. This means that the Manufacturer covers the warranty and not WirelessGround.com. For "OEM" product warranties, please refer to the manufacturer for details (Manufacturer Contact List). All OEM products display "OEM" somewhere in the product description of the item. If your product does not display original, or OEM product anywhere in the Item description or it is not a known brand name, then you should refer to the GENERAL PRODUCTS WARRANTY policy.
How do I process a warranty?
Ship us your defective item(s) accompanied with your original receipt, the warranty exchange form completely filled out, and a check for $3.95.
Damage received while in transit by your shipper is not our responsibility. All procedures must be followed accurately or warranty exchange will be denied.
You must include a check (personal/company) payment of $3.95 (non refundable) made out to WirelessGround.com and include this in a sealed envelope in your shipment box. The $3.95 is to cover the cost of WirelessGround.com shipping you your new or repaired product back to your address. This fee cannot be waived and is an enforced procedure. If you send the shipment without the check of $3.95 made out to WirelessGround.com, WirelessGround.com will reject your exchange and your shipment will be property of WirelessGround.com.
Please ship your package to:
Attention: Customer Service
316 Mira Loma Avenue
Glendale, CA 91204-2913
After we receive the package and everything is in compliance with the Warranty Policy, your new or repaired warranty product will be shipped out from our Glendale, CA warehouse within 14 days using our selected shipping carrier. You will then receive an e-mail confirming delivery date.
We accept Visa, MasterCard, American Express, and Discover. Once your items are shipped, then you will be charged on your credit card. WirelessGround.com does not charge you before your items are shipped out.
Paypal: Paypal is accepted via online checkout on our web site.
If you would like to pay by check or money order, please call us and make arrangements, 877-764-2460. For check payments, additional time is needed for the payment to clear before your order ships out. There is a minimum of $50.00 purchase excluding the shipping required for this type of payment.
All products have been tested and their compatibility has been confirmed. We make it simple. If an accessory is listed in the section of your phone model, then it's compatible with your phone. If you think there might be a product that's compatible with your phone and not listed in the section, email our sales team at firstname.lastname@example.org or post in our discussion forum and we can confirm whether it is or isn't compatible with your phone.
If you are a Wholesaler/Reseller and currently operate a wireless retail location, visit our Wholesale cell phone accessory section and more information is provided there.
Government and Corporate Purchasing WirelessGround.com is registered with the (CCR) (CCR.gov) Central Contractor Registration to ensure speedy transactions with all government, educational, and military agencies. Our company provides discount to Federal state, and local government agencies and also to Educational entities such as schools and universities, Armed forces and corporate buyers. Please email email@example.com or call 1-877-764-2460 for applicable discounts.
Registered at CCR as: WIRELESSGROUND.COM
DUNS Number: 602555612
CAGE CODE: 517U0
WirelssGround.com has put together special measures in our web infrastructure to protect you from 100% ZERO fraud. When our company decided to launch its online presence a few years ago, we went with the most reputable, safe and secure, e-commerce solution, Yahoo. Our web site operates on a 100% secure encrypted Yahoo server. All orders are processed with the latest 128-bit SSL encryption through Yahoo.
Trust Guard Trust Guard Seal Trust Guard site scan security
Secure Socket Layer (SSL):
Yahoo SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time WirelessGround.com asks for a credit card number during checkout for payment, it will be SSL encrypted.
Yahoo is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.
TRUSTe® Privacy Seal
WirelessGround.com is a proud member of the TRUSTe® Privacy Seal Program. The TRUSTe program is consistent with government and industry guidelines concerning the use of your personal information. These standards include the Organization for Economic Cooperation and Development (OECD) Guidelines on the Protection of Privacy and Transborder Flows of Personal Data, the Federal Trade Commission and Department of Commerce's Fair Information Practices, the California Online Privacy Protection Act, and the CAN-SPAM Act.
Our customers' online security remains the most important priority when operating our online presence.
WirelessGround.com takes pride in its everyday low prices. We can afford to offer our items at super agressive prices because we are a distributor of wireless accessories. Our company a wholesale distributor of wireless accessories and supplies distributors, retail stores, and other resellers entities. Our business structure allow us the ability to pass down the savings to our customers at WirelessGround.com. All of our products are brand new from its manufacturer.
Coupon Codes: Occasionally Wirelessground.com issues discount coupons for promotional purpose. You may use these coupons only for online orders as long as they are not expired. (some coupons are honored beyond their expiration date stated on the coupon) WirelessGround.com reserves the right to cancel any of the discount coupons after the expiration date stated on the coupon. In case there is no expiration date stated then Wirelessground.com may cancel the coupon at anytime without prior notice. You are allowed to use only one coupon code per each order.