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Shipping

United States

Standard (USPS/ UPS Ground) (2-5 business days)
$3.95 flat, FREE for orders $50+
(for an unlimited amount of items)

Standard shipping note: In this shipping method, our shipping staff chooses which carrier is used

UPS Ground (1-5 business days)
$6.95 flat (for an unlimited amount of items)

USPS Priority (usually 2-3 business days)
$6.95 flat (for an unlimited amount of items)

UPS 3 Day air  (3 business days)
$12.00 flat
(for an unlimited amount of items)

UPS  2nd day Air (2 business days)
$16.00 flat
(for an unlimited amount of items)

UPS Next Day Air Saver (1 business day)
$25.00 for the first item, plus $2.00 for each additional item

Puerto Rico, Hawaii, and Alaska: only Standard, UPS 2nd day air and UPS Next Day Air Saver are available

International

Canada

USPS International
(6-10 business days)
$9.95 flat (for an unlimited amount of items)

Other Foreign Countries

USPS International 
(6-10 business days)
$9.95 for the first item, $2 for each additional item


US Shipping Information
Orders are mainly shipped within 24 hours. When your order has been shipped, you will receive a tracking or delivery confirmation number to your email address and a receipt of your order.

For orders $50+, that amount does not include sales tax (for California customers). Shipping and handling fees are non-refundable. If you receive free shipping on an order and return the item(s), you will be charged the $3.95 flat shipping and handling fee. With Standard shipping, your order will most likely be shipped via USPS if it is a small parcel.

USPS: delivery confirmation numbers do not provide tracking information, but confirm delivery.

UPS: When choosing shipping method, please keep in mind that  UPS operates 5 days a week. There is no pickup or delivery on Saturdays or Sundays.  (Saturday delivery can be arranged by special rates)

WirelessGround.com does acknowledge that there are sometimes, delays in shipments from the shipping carriers used to fulfill your order that are beyond our control. However the maximum liability is limited to the shipping fee charged in your order.

International Shipping Information:
Orders are subject to applicable customs, duties and taxes, all of which are the responsibility of the customer. Please be aware that many products' warranties do not provide coverage outside the US.

We ship your orders usually within one business day from United States. USPS International mail estimates its delivery timeframe at about 6-10 business days on average, this is not guaranteed. If your package is delayed by your customs office, it may take additional time for delivery that is out of our control and is not our responsibility. In very rare cases, there have been packages delayed up to 30 days due to customs delays. You may also want to contact your local post office and ask them about any possible delays from the United States to your destination.

Currently we ship to the countries listed at our checkout page. Please click on country to display the list.



Returns

As a customer of WirelessGround.com, you have a 14 day return policy from the time that you receive the shipment (tracked through shipping carrier). If within the 14 days you are not satisfied, you may send your product back through our return policy guidelines that are explained further in this section. The customer is responsible for all shipping costs of the product being shipped back to our warehouse located in Glendale, California. The item that you are returning must be in original condition. This means the product must be fully operating to its maximum ability and MUST be in original packaging. It must be in a “resale condition”.  Any product sent back that has cosmetic or other damage, will be denied and no refund will be issued. If the item that you are returning is received by WirelessGround.com and does not meet our criteria of "resale condition," we will not issue any credit. Also, if you return a product that qualified you to receive free shipping, you will be charged $3.95. Example, you purchase 5 car chargers and the total comes out to $52.00. If you return one of the car chargers that would make your order amount less than $50.00, you will be refunded the product you returned, but you will be charged $3.95, which would be the standard shipping and handling flat fee if your order did not amount to $50 or higher+. Shipping and handling fees are non-refundable.

Once the order is placed and shipped the order should be accepted by the addressee. If the package is refused the customer will be liable for any return fee charged by the carrier. The carriers use the same service to return a refused package as it was originally shipped and charge accordingly.

Items we do not accept returns on:
Any CD/Software that is opened from its packaging
*If the product packaging is missing.
*If some parts of the product is missing.
*If the product has been subject to any usage not recommended by the manufacturer.
*If there are any signs of damage to the product.
* Special ordered items Wirelessground.com may credit a partial refund depending on the condition of the returned item.
A 20% restocking fee may be applied if your return does not meet our return criteria. All returns must be post marked and shipped within 14 days after the receipt of your order. No refunds available after 14 days. No Exceptions.

How do I return an item?

Follow the steps below to return your item(s) correctly to ensure you receive credit.

1) Read the Return Policy carefully make sure your item is qualified to be returned.
2) Package your item in its
resale condition”  
3) Include in the package a copy of the original invoice received from WirelessGround.com with the items circled that you wish to return.
4) COMPLETELY FILL OUT our return form and include it in the package. (We only accepts returns with the return form filled out completely)

Also, you must clearly label your order number somewhere on the outside of the package. You MUST SHIP OUT YOUR ITEM by the 14th calendar day of receiving your package from WirelessGround.com in order to be able to receive a credit. Send your package to WirelessGround.com via a traceable shipping carrier such as UPS, DHL, FEDEX, or the United States Postal Service (delivery confirmation). WirelessGround.com is not responsible for return items lost by the shipping carrier.

YOU MUST SEND YOUR PACKAGE TO

WirelessGround.com

316 Mira Loma Avenue
Glendale, CA
91204-2913
United States



After we receive the package and everything is in compliance with the Return Policy, your credit card will be credited for item amount less shipping and handling fees. No refund will be issued if the product is damaged or is missing a component or if it is special ordered. You will receive a credit on credit card within 14 business days of WirelessGround.com receiving your package. If you do not receive any notification from WirelessGround.com customer service via email within two business days after the initial 14 business day period, please contact sales@wirelessground.com immediately regarding your items returned.

Please keep a record of your tracking number. If you do not receive any notification on the status of your return, please email us with your tracking info.



Warranty

Do I have a warranty?

Yes, you have up to a one year warranty on all products through WirelessGround.com or from the manufacturer of your product. 

GENERAL PRODUCTS WARRANTY. All after-market products sold at WirelessGround.com, except for batteries, are accompanied with a 12 month warranty. If your product is not labeled "OEM" or "original" somewhere in the item's description or it is not a brand name, then it is probably an aftermarket product. To be certain, you may contact sales@wirelessground.com to further verify. This warranty is applied to any aftermarket product that fails to function due to manufacturer defect. If it is deemed that your product is not functioning due to manufacturer defect, your product will either be repaired at no cost or you will receive a new product at no cost. If the product that you purchased is not being sold at WirelessGround.com at the time of warranty exchange, then WirelessGround.com will replace it with a comparable product. Damage caused through normal wear and tear, alteration, misuse, neglect, accident, service by anyone other than the authorized service center, or an act of God does not fall into this category. If we deem the product is not covered under the warranty (at our own discretion), your warranty exchange will be rejected and the product will become property of WirelessGround.com. The maximum amount of liability by wirelessground.com can not exceed the purchase price of the product.

Batteries:

All batteries for wireless phones come with a 30 day warranty from the day that you receive the shipment. The battery must be defective due to manufacturer defect and not functioning. Any battery that is not functioning due to customer inflicted damages is not covered under the 30 day warranty. If the battery does not hold a charge, that is not covered under this warranty. You must follow the instructions written in your wireless phone's manual regarding battery charging  instructions. WirelessGround.com recommends that when you receive your battery, you charge it for 12 hours without interruption for the first time. After you charge it for 12 hours, use the phone till it drains out the power and repeat this at least 3 times after to prevent the battery from not functioning properly.

OEM/ORIGINAL PRODUCTS: Some of the products that WirelessGround.com sells are Original Equipment Manufacturer items. This means that the Manufacturer covers the warranty and not WirelessGround.com. For "OEM" product warranties, please refer to the manufacturer for details (Manufacturer Contact List). All OEM products display "OEM" somewhere in the product description of the item. If your product does not display original, or OEM product anywhere in the Item description or it is not a known brand name, then you should refer to the GENERAL PRODUCTS WARRANTY policy.  

How do I process a warranty?

Ship us your defective item(s) accompanied with your original receipt, the warranty exchange form completely filled out, and a check for $3.95.

Damage received while in transit by your shipper is not our responsibility. All procedures must be followed accurately or warranty exchange will be denied.

You must include a check (personal/company) payment of $3.95 (non refundable) made out to WirelessGround.com and include this in a sealed envelope in your shipment box.  The $3.95 is to cover the cost of WirelessGround.com shipping you your new or repaired product back to your address. This fee cannot be waived and is an enforced procedure. If you send the shipment without the check of $3.95 made out to WirelessGround.com, WirelessGround.com will reject your exchange and your shipment will be property of WirelessGround.com.

Please ship your package to:
WirelessGround.com
Attention: Customer Service
316 Mira Loma Avenue
Glendale, CA
91204-2913
United States

After we receive the package and everything is in compliance with the Warranty Policy, your new or repaired warranty product will be shipped out from our Glendale, CA warehouse within 14 days using our selected shipping carrier. You will then receive an e-mail confirming delivery date.



Do I pay Sales Tax?
WirelessGround.com customers do not pay sales tax, unless you are located in California. Customers located in California pay the current sales tax rate of 9.75%. All tax exempt organizations within California should enter their tax exempt code in the order comments area. Our customer service will remove the tax after we receive the order.

What are my payment choices?

Credit Card:
We accept Visa, MasterCard, American Express, and Discover. Once your items are shipped, then you will be charged on your credit card. WirelessGround.com does not charge you before your items are shipped out.

 

Paypal: Paypal is accepted via online checkout on our web site.

 

Check/Money Order:
If you would like to pay by check or money order, please call us and make arrangements, 877-764-2460. For check payments, additional time is needed for the payment to clear before your order ships out. There is a minimum of $50.00 purchase excluding the shipping required for this type of payment.

 

Purchase order:
We accept purchase orders pending to approval of customer qualification. There is a minimum of $75.00 purchase required for this type of payment.


What's compatible with my phone?

All products have been tested and their compatibility has been confirmed. We make it simple. If an accessory is listed in the section of your phone model, then it's compatible with your phone. If you think there might be a product that's compatible with your phone and not listed in the section, email our sales team at sales@wirelessground.com or post in our discussion forum and we can confirm whether it is or isn't compatible with your phone.



Are you a wholesaler?

If you are a Wholesaler/Reseller and currently operate a wireless retail location, visit our Wholesale cell phone accessory  section and more information is provided there.



Is my private information safe?
Our company is an active member and supporter of the Trust Guard Privacy organization. We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. You have a choice of checking the box at order checkout to receive future promotional emails or discount coupons from WirelessGround.com. You may also remove yourself from this list by unsubscribing once you receive an email from us. For full details please refer to our privacy section located on top of our webpage.

Can I cancel an order once I've made it?
No orders may be cancelled. All orders occur in real time and cannot be cancelled after it has been placed. The customer assumes the charges when placing the order. You may return the item using our return policy once you have received the shipment. If a standard shipping order is refused and returned to WirelessGround.com, the customer will be charged $7.90 on her/his credit card used and for all expedited shipments customer will be charged the same amount as the cost of the original shipment. No exceptions. This price is to cover our cost of shipping the product to your location and covering cost to have to shipped back to WirelessGround.com. WirelessGround.com is NOT responsible for mistyped shipping or billing information.

Does WirelessGround sell to government agencies and to corporations?

Government and Corporate Purchasing WirelessGround.com is registered with the (CCR) (CCR.gov) Central Contractor Registration to ensure speedy transactions with all government, educational, and military agencies. Our company provides discount to Federal state, and local government agencies and also to Educational entities such as schools and universities, Armed forces and corporate buyers. Please email sales@wirelessground.com or call 1-877-764-2460 for applicable discounts.

Registered at CCR as: WIRELESSGROUND.COM


DUNS Number: 602555612


CAGE CODE: 517U0



Can I exchange a product?
There are no exchanges. You may return the item if it meets the criteria listed under the "Return Policy guidelines." When you return your item, you may then go ahead and make a new purchase. No shipping and handling fees will be refunded. Customer pays for all shipping fees acquired when sending the return item(s) to WirelessGround.com. If your item is defective, you can follow our warranty exchange procedures. If the item you purchased is dead on arrival, please contact customer service for resolution.

Why hasn't my product shipped out yet?
When we receive your order, we ship out all items ASAP. Once your order is shipped, you will receive a delivery confirmation number (USPS) or a tracking number for UPS Delivery Methods. In certain circumstances, your order will be delayed an extra 1-2 business days because of our billing verification procedures. WirelessGround.com takes numerous steps to ensure fraud protection for the safety of our customers. If your order cannot be verified, it will be cancelled and you will receive an e-mail from our customer care staff stating that your order could not be processed. WirelessGround.com reserves the right to deny any order at its sole discretion.

Can I pick up my products from your location?
If you're in the Los Angeles area, you may also come to our warehouse to purchase accessories. The same great online prices are available in store. Read the About Us section for more information.

Is WirelessGround.com's servers safe and secure?

WirelssGround.com has put together special measures in our web infrastructure to protect you from 100% ZERO fraud. When our company decided to launch its online presence a few years ago, we went with the most reputable, safe and secure, e-commerce solution, Yahoo. Our web site operates on a 100% secure encrypted Yahoo server. All orders are processed with the latest 128-bit SSL encryption through Yahoo.

Trust Guard
The Trust Guard™ is a safety measure we deploy on every single page of our web site. The Trust Guard Seal only appears when a  website has passed the intensive, daily security scan. Trust Guardtests for possible personal information access, links to dangerous sites, phishing, and other online dangers. In the several years we've been using the site scan security services, our web site has always passed their daily web monitoring security tests.

Secure Socket Layer (SSL):
Yahoo SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time WirelessGround.com asks for a credit card number during checkout for payment, it will be SSL encrypted.

CISP Compliance:
Yahoo is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

TRUSTe® Privacy Seal
WirelessGround.com is a proud member of the TRUSTe® Privacy Seal Program. The TRUSTe program is consistent with government and industry guidelines concerning the use of your personal information. These standards include the Organization for Economic Cooperation and Development (OECD) Guidelines on the Protection of Privacy and Transborder Flows of Personal Data, the Federal Trade Commission and Department of Commerce's Fair Information Practices, the California Online Privacy Protection Act, and the CAN-SPAM Act.

Our customers' online security remains the most important priority when operating our online presence.



How do I Pre-order?
From time to time, we have incoming inventory that is anticipated by many of our customers so we decide to take pre-orders. First incoming shipments into our warehouse are guaranteed to ship to customers who reserve the product and its quantities before others.

Pre-orders may not be cancelled once placed, if there are any delays from the timeframe specified in the product page, we will notify you via email. Your credit card will be authorized the purchase amount but will not be charged until the actual order is shipped. Once the pre order is shipped, we will send you an email confirmation ASAP.

What currency can I use?
WirelessGround.com accepts payment in U.S. dollars. If you are making payment with your credit card or PayPal, your currency value will be converted to U.S. dollars when submitting your online order.

What if I haven't received my order?
WirelessGround.com has taken numerous steps and precautions to ensure that your order is delivered correctly. We use the tracking and delivery confirmation information provided by the shipping carrier. If you claim your package has not been delivered to the requested address in your order, WirelessGround.com will be there to help. We will launch a United States postal mail fraud investigation and also investigate with your local Postmaster. Same policy with the other shipping carriers. Mail theft is a very serious crime and we will take any necessary steps to protect our customers.

Why are your prices so low?

WirelessGround.com takes pride in its everyday low prices. We can afford to offer our items at super agressive prices because we are a distributor of wireless accessories. Our company a wholesale distributor of wireless accessories and supplies distributors, retail stores, and other resellers entities.  Our business structure allow us the ability to pass down the savings to our customers at WirelessGround.com. All of our products are brand new from its manufacturer.

Coupon Codes: Occasionally Wirelessground.com issues discount coupons for promotional purpose. You may use these coupons only for online orders as long as they are not expired. (some coupons are honored beyond their expiration date stated on the coupon) WirelessGround.com reserves the right to cancel any of the discount coupons after the expiration date stated on the coupon. In case there is no expiration date stated then Wirelessground.com may cancel the coupon at anytime without prior notice. You are allowed to use only one coupon code per each order.



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